Feedback Email
Over the last couple of days we’ve received a number of “how-to” or “does it support” questions without an email address. We’d love to answer your questions, but unfortunately we can’t. This pains us since we want to provide the best customer support possible. Support is a very important part of any small business, we don’t take you guys for granted like big companies do.
Please make sure to include your email address when using the in “Submit bugs and feedback” option if you are asking a question. I know its optional, but it makes it a lot easier for us to send you an answer. =)
Our general goal is to have all support email answered within 12 hours. Most of it is answered as soon as it’s received, but we have to give ourselves a little window of time since some of you guys like to email us while we’re asleep. As of this writing the support inbox is clear except for the few without a return email. So if you’ve asked a question and haven’t received a response, please re-submit it with a return email address.
Thanks.
No Comments »
No comments yet.
RSS feed for comments on this post.
| TrackBack URI
You can also bookmark
this on del.icio.us or check the cosmos